If a Panel DOES NOT REACT regardless of how hard you hit it, the sensor inside the box may be broken or unplugged and we need to replace it. Please contact your Elite Skills Arena representative for information on how to do this.

If a Panel REACTS OCCASIONALLY, but on other occasions another Panel goes off instead incorrectly – the sensitivity of the Panels generally won’t change over time, so normally this is to do with either the set-up (tightening the joiners is a good idea) also to make sure there is no metal touching metal directly (ie. 2 panels aren’t touching each-other even with the rubber washer in between).

Make sure the screws that connect the box on the panel itself have not come loose over time on both the front and the back, so check those are tight too. Also check nothing is rattling or loose inside the box itself of the panel that is reacting more regularly than it should. Make sure nothing is hitting the back of the panel on the outside too like the cable. You can also try moving a panel to a different position in the circle and see if the problem persists.

If all of these things are ok, we can adjust the sensitivity remotely, please contact your Elite Skills Arena representative to arrange this.

Generally, this is a cabling issue, go round the machine and CHECK that all cables are clean, free from dirt and obstructions, and are fully connected. Sometimes this might not be obvious, so thoroughly check each cable and ensure they are not damaged and sit flush inside the connector.

When there is a Loop Error, the lights on the product will flash to indicate where the error is. The signal travels round in a clockwise direction on an ICON, and where the red lights stop will be the source of where the problem is.

If the issue is not detected from the above, loop the scoreboard panel cable back on itself, so that is the only panel in the system and see if Loop Error is still displayed. If it isn’t, the problem will be one of the standard panels. If Loop Error is displayed even with the main scoreboard panel looped to itself, then the issue is either the external cable/connector on the main scoreboard panel OR something inside the box.

Please consult your ESA representative if unable to resolve.

If you ARE NOT using the ESA Controller and instead using the ESA Web Interface but cannot load the web interface or it displays ‘Server Not responding’ it is most commonly one of 2 things:

1. The device you are controlling the product on has disconnected from the esaIcon WIFI network and possibly reconnected to another known network. Try to forget all other networks so the esaIcon WIFI takes priority on the device.

2. The website address typed in is incorrect. Double check the instructions document and make sure you are using the correct address.

If both these checks are complete and still having trouble, contact your ESA representative. If you are using the ESA Controller and are struggling to connect to your product via the app, please seek further information on the ESA Controller support and set-up.